Client Testimonials 

"I was recently devastated to learn that [a friend] had a massive stroke while I was out of town, leaving her incapacitated, hospitalized and wanting to return to her home to rehabilitate...I was put in touch with Lorna Van Ackeren, Certified Geriatric Care Manager, among others. I was immediately drawn to Lorna’s referral because of her certification. Since I don’t possess the expertise required to most successfully navigate the challenges, I wanted to identify someone who did. Her name was provided along with several positive reviews and now after five months of close contact and coordination with her on my friend’s life shattering reality, I can add my own glowing reference.

Lorna is personable and professional and so conscientious. Due to circumstances, she stepped in immediately to assist with my friend. She’s put in countless hours towards untangling the resulting nhealthcare privacy mess and only shows the utmost concern for her client.

I’ve enjoyed working with her: she’s a good communicator and she makes rational recommendations. And even better, she’s got a sense of humor and a twinkle in her eye. With Lorna’s guidance, my friend was relocated to a board and care facility where I believe she gets better care and chances to recover.

Importantly, Lorna is point for all my friend’s healthcare including doctors and other professionals, insurance, medicines and treatment. She’s also watchful over her care circumstances, i.e., whether she’s better in group care and when/whether she can return home to attempt more independence from the current 24 hour care she requires.

And that’s not all she does for my friend. With prior agreement, Lorna also pays her bills, coordinates with her estate executor, shops for her personal necessities, personal companionship, and regularly monitors her well-being. In short, Lorna is the watchful eyes and deftly capable professional I’d want to represent me in similar circumstances. She’s a treasure."

"I met Lorna Van Ackeren several years ago through my work with the older adult community and her integrity, openness and kindness really impressed me. Lorna has combined her extensive skills and decades of experience in setting up her private practice, Aging Care Concierge.

As a close friend of the family, I had the privilege of witnessing the extraordinary support Lorna provided during one of the most tender and challenging chapters in their lives. Her presence was truly a gift—not only to the person needing care but to everyone involved.

Lorna brings decades of experience, and it shows in the quiet confidence she carries into every situation. She has an incredible ability to remain calm under pressure, to ask the right questions, and to hold space for both the practical needs and the emotional weight that comes with aging and end-of-life transitions.

What struck me most was her empathy. She really sees people—not just the symptoms or the circumstances, but the human being and the family dynamics surrounding them. She helped guide difficult decisions with sensitivity, helped coordinate care with clarity, and provided comfort in a way that only someone with both deep knowledge and a deeply caring heart can.

Her work is more than a profession—it’s a calling. If you’re fortunate enough to have Lorna walk alongside your family during a time of need, know that you are in the most capable and compassionate hands possible with a wealth of resources at hand."