01

Care Management & Advocacy

Assessments

Personalized Plans

Memory Care Support

Comprehensive assessment of physical, emotional, functional, and social needs

Personalized care plans and ongoing care coordination

Dementia and memory care support

Ongoing monitoring and adjustment of care plans

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02

Healthcare Coordination

Physician Advocacy

Appointment Coordination

Care Transitions

Advocate for quality care with physicians and medical teams

Coordinate medical appointments and follow-up care

Help families understand care options and make informed decisions

Hospital-to-home transition support

Liaison between healthcare providers, social services, and community resources

Home health oversight

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03

Medication Management

Organization

Adherence Monitoring

Pharmacy Coordination

Medication organization and monitoring

Monitor medication adherence

Communication and coordination with physicians and pharmacies

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04

Family & Caregiver Support

Care Decisions

Long-Distance Families

Caregiver Oversight

Guidance with goals of care and difficult care decisions

Support for long-distance families

Caregiver team coordination and oversight

Communication with family members to provide reassurance and peace of mind

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05

Life Transitions

Housing Options

Downsizing

Move Coordination

Explore appropriate housing and care options

Downsizing and move organization

Coordinate safe relocation, unpacking, and settling in

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06

End-of-Life Support

Hospice Education

Comfort Care

Practical Logistics

Education regarding hospice and Medical Aid in Dying (MAID) options

Coordination of care focused on comfort, dignity, and peaceful passing

Assistance with practical logistics following a death

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07

Home Safety

Safety Assessments

Fall Risk Review

Aging in Place

Comprehensive home safety assessments

Identification of fall risks and other environmental concerns

Recommendations to promote safety, independence, and aging in place

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Walnut Creek

Trudy K

When my friend suffered a massive stroke while I was out of town, I was connected with Lorna Van Ackeren, Certified Geriatric Care Manager — and five months later, I can wholeheartedly add my own glowing reference to the ones that introduced her.

Lorna stepped in immediately, putting in countless hours navigating a complex healthcare situation with nothing but genuine concern for her client. She communicates clearly, makes sound recommendations, and brings warmth and humor to even the hardest circumstances. With her guidance, my friend was relocated to a board and care facility where she's thriving. Lorna manages everything: doctors, insurance, medications, bills, personal shopping, companionship, and ongoing monitoring of her well-being.

She is exactly the watchful, capable professional I'd want in my corner. An absolute treasure.

About Me

Lorna Van Ackeren, BA, MPA

Certified Geriatric Care Manager

My commitment to older adults began at an early age. Growing up in a close-knit family, I was taught to respect and value the older adults in my life, and that early influence became the foundation of a lifelong passion for advocating for seniors and supporting them as they navigate the challenges of aging. As a young person, I volunteered at skilled nursing facilities in my community and later became a friendly visitor to older adults experiencing social isolation. When it came time to choose my educational path, pursuing degrees in Social Welfare and Gerontology felt like a natural extension of the work I had already begun.

A Personal Understanding of Family Caregiving

In addition to my academic and professional experience, I bring something equally important to my work: personal experience navigating the healthcare system as an adult child caring for aging parents. I understand firsthand how overwhelming it can be for families to coordinate medical care, understand healthcare options, manage changing needs, and make difficult decisions while trying to honor the wishes and independence of someone they love. My own experience reinforced my belief in the tremendous value of professional geriatric care management — families should not have to navigate this complicated journey alone.

A Lifelong Commitment to Our Aging Community

I believe every older adult deserves the opportunity to age with dignity, respect, safety, and purpose, wherever they call home. Throughout my life in Contra Costa County, I have remained actively involved in organizations and programs dedicated to improving the lives of older adults and their families:

  • Contra Costa County Advisory Council on Aging — As an appointed member, I advocate for age-friendly communities and opportunities for older adults to remain safely and independently in their homes.
  • Choice in Aging — As an Executive Board Member, I help support programs and services that promote dignity, independence, and quality of life for older adults.
  • City of Pleasant Hill Commission on Aging — As a Commissioner, I give back to the community where I was born and raised and work to address issues affecting older residents.
  • Meals on Wheels Contra Costa — As a Board Member, I support the organization’s mission of ensuring that nutritious meals and meaningful connections reach older adults who need them.
  • East Bay Veterans Community Partnership
  • California Senior Legislature

Your Professional Relative

As a Certified Geriatric Care Manager and the founder of Aging Care Concierge, I bring together my professional expertise, community knowledge, and personal understanding of family caregiving to help families navigate the complexities of aging. I often describe my role as being a "professional relative." I become an advocate, coordinator, problem-solver, and trusted resource for both the older adult and the family.

My goal is to help families make informed decisions, coordinate the right resources and services, reduce caregiver stress, and ensure their loved one receives thoughtful, compassionate care. Most importantly, I want every family I work with to know that they do not have to navigate this journey alone. It would be my privilege to become part of your care team and help guide you and your family toward greater peace of mind, dignity, safety, and quality of life.

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Contact us to further discuss our services and schedule a complimentary consultation.